Customer Protection

Refund & Cancellation Policy

Last updated: October 10, 2026

14-Day Money-Back Guarantee: We want you to be completely satisfied with Offline Bookkeeping. If the software doesn't fit your workflow or convert your bank statements accurately, simply email us within 14 days of purchase for a full refund.

1. 14-Day Money-Back Guarantee

We stand behind the quality of our bank statement parsers. If you purchase an Offline Bookkeeping subscription and are not satisfied for any reason, you are entitled to a full refund within 14 calendar days of your initial purchase.

2. How to Request a Refund

To request a refund, please follow these simple steps:

Send an email to [email protected] with the subject line "Refund Request".
Include the email address you used during checkout or your Paddle Transaction ID (e.g. txn_... from your email receipt).
(Optional) Tell us what bank statements or feature didn't meet your expectations — this helps us improve our bank parser algorithms.

We will process your refund request within 24–48 hours. Once approved, Paddle will issue the funds back to your original payment method (Credit Card, Debit Card, or PayPal). Depending on your bank, funds typically appear in your account within 3–5 business days.

3. Subscription Cancellation Policy

You can cancel your subscription at any time without any penalties or hidden hurdles:

Instant Online Self-Service: You can manage or cancel your subscription directly on our website using our Manage & Cancel Subscription tool.
Via Paddle Receipt: Click the "Manage Subscription" or "Cancel" link found in your purchase receipt email sent by Paddle, or visit paddle.net.
Via Email: Send an email to [email protected] requesting cancellation, and our support team will cancel renewals for you within 24 hours.
Post-Cancellation Access: When you cancel, recurring auto-billing stops immediately. Your license key remains active and usable until the end of your current paid billing period.

4. Billing Questions & Support

Because payments are securely powered by Paddle.com (our Merchant of Record), you can also manage your payment methods or view past invoices directly via Paddle's buyer support portal at paddle.net.

5. Contact Us

If you have any questions about our refund policy or need assistance with your subscription, please write to us:

Email: [email protected]